Recently, we've become aware of fraudulent websites and ads claiming to sell VIVAIA products at a discounted price. Our team is actively working on taking appropriate action against these counterfeit sellers. In the meantime, we want to help you in identifying genuine VIVAIA products effectively - here's how:
1.CHECK THE URL: If the URL is anything other than www.vivaia.com, vivaia.jp or vivaia.kr, there is a high likelihood you're browsing on a fraudulent website.
2.GET IN TOUCH: If you're still not sure, we're happy to help! Please contact us at SUPPORT@VIVAIA.COM and we'll assist you ASAP.
3.CONTACT THE AUTHORITIES: If you've unintentionally purchased from a fraudulent website, please contact your local authorities as well as you credit card or financial institution directly for assistance and to seek a refund.
We sincerely appreciate your ongoing support for VIVAIA. We are always here to address any questions or concerns that you may have.
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