Terms & Conditions of Memberships

About VIVAIA V-PLUS

A VIVAIA V-PLUS Membership is a premium paid subscription service that offers users exclusive benefits and privileges.

NOTE: VIVAIA may adjust the membership fee and terms to facilitate business development and marketing strategies. The finalized fee and details shall be subject to the relevant membership page on the VIVAIA official website.

V-PLUS Membership Benefits And Privileges

a. A 20% Discount on Every Order (Membership discounts and points rewards can be stacked, but cannot be used with other coupons.)

b. An Exclusive Profile Icon

c. Early Access Privilege to website promotional events. (i.e. Black Friday)

More Details

a. Refund

For refunds of VIVAIA items purchased with a V-PLUS Membership discount, VIVAIA will only refund the actual paid amount; all V-PLUS Membership benefits and privileges shall be subject to the Conditions of Use within the subscription period.

b. Account

Please note that your membership account will be the email that you fill in when purchasing the subscription; If you are a registered user of VIVAIA, your subscription will be designated to the purchasing account.

c. FAQ

Q: How do I subscribe to a V-PLUS Membership?

A: The V-PLUS Membership program is accessible to all VIVAIA users. Users may subscribe either on the Personal Center Page or by ticking the option of "Pay to subscribe to V-PLUS Membership" on the Checkout page. If you have any questions, please feel free to contact us via support@vivaia.com.

Q: How long does one subscription last?

A: V-PLUS Membership is valid for one year (365 calendar days), starting from the initial subscription date. The subscription will expire automatically after the end of the period.

Q: Can I have multiple subscriptions?

A: Yes, you can purchase as many subscriptions as you want. The V-PLUS Membership will automatically renew and continue for another subscription period after each one expires, so you can keep enjoying the benefits for as long as you want.

Q: How do I renew my subscription?

A: If a subscription is about to expire, you can renew it in the Personal Center page.

Q: Can I cancel the subscription?

A:

V-PLUS Membership cannot be canceled or refunded once purchased.
If you purchase a subscription by selecting the "Pay to subscribe V-PLUS Membership" option on the Checkout page, and later request a refund for the order, your V-PLUS Membership will not be canceled along with the order. You can still use the membership benefits for the remainder of the subscription period.
When the subscription expires and you choose not to renew it, your membership will be cancelled automatically.

If you have any questions regarding the V-PLUS, you may contact with us via support@vivaia.com.

VIVAIA reserves the right to modify, update or discontinue the membership standard of V-PLUS at any time, which may involve changes of level status and rewards. Finally, VIVAIA reserves the right to final interpretation of all rules and regulations.

The Illustration Tote (Yoki)

Shipping and Returns

Care Guide